FREQUENTLY ASKED QUESTIONS ABOUT PDF READER

Have a question regarding license and technical issues? Here you get the answers.

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Frequently Asked Questions (License & Licensing)

Q: What benefits do I get if I upgrade to PDF Reader Pro?
A: After you upgrade to PDF Reader Pro, you get premium technical supports, the functionalities of copying any portion of your PDF files, the conversion of all your PDF files to other file formats with a simple click, and no advertisements, no reminder windows.

Q: Am I allowed to distribute an unlimited number of copies? I would like to ask you under which license the PDF Reader is being distributed.
A: You can purchase commercial license, site license, integration license, or development license.

Q: Can I install the PDF Reader software on a Citrix server?
A: Yes, you can. But remember to enable Citrix environment support in the menu Options->Citrix Restriction Mode. You also need to purchase a server license.

Q: My company develops a software product and in need of a PDF reader to open PDF files. Am I allowed to integrate PDF Reader with my company's product?
A: You need to purchase an integration license.

Q: I was looking for a PDF Reader license but could not find it. I'd like to use your reader as a part of a commercial application, where I'd use it to open help files on those computers that do not have a default PDF reader installed. Does your freeware license allows this?
A: Freeware license does not allow you to use PDF Reader as a part of your commercial application. You need an integration license.

Q: Do you have a command-line version? I need a command-line version to print PDF files in the background as part of my commercial software.
A: Here is the PDF Reader Command Line Version. You need to purchase both a development license to use the Command Line Version and an integration license to include PDF Reader Command Line Version as part of your commercial software.

Q: Where is the license agreement? For PDF Reader, do you have any terms and conditions and license agreement available? Can it be used for commercial use?
A: Here the End User License Agreement.

Q: Can you please give me legal details about distributing pdf reader on CD?
A: An integration license is required for the distribution.

Q: When you say one-time fee does this mean I can purchase this license once and then use it for ever?
A: All payment is a one-time fee without annual subscription fee or hidden charge in the future. The software license is valid forever.

Q: I would like to customize the License agreement. Can you accept it?
A: You can draft a contract, and we can double-sign it after legal review.

Q: Any discount available?
A: No discount is available for integration license, development license, and site license. But volume discounts are available for commercial license and server license, as long as you purchase licenses for multiple desktop, laptops, workstations, and/or servers.

Frequently Asked Questions (Technical)

Q: After opening a PDF document I can find no way to scroll to various parts of the page, either using the arrow keys or mouse.
A: Click the menu Options, enable the Continuous Scrolling option. Find a red button on the tool bar on the top or press F3 to fit to width. Now you can scroll your mouse wheel to navigate. You can also drag your mouse with the left button on your mouse to navigate to the other parts of a PDF page.

Q: The advertisements of other PDF products are annoying. How to remove them?
A: Click the menu Options, disable the Suggest other products option.

Q: I have no interest in any PDF Creator nor create PDF files. How to remove the blinking Create PDF on the top-right?
A: Just click on it, and it disappears.

Q: Is there a way to set default window size (full page) when PDF Reader for Windows opens?
A: Find the menu Options, enable the Maximize on startup option.

Q: I do not like the way of opening a PDF file by drag and drop a PDF file from Windows Explorer folder with my mouse. I still prefer to open it from the Open File Dialog.
A: Click the menu Options, disable the Drag and Drop Support option.

Q: How to open a PDF file from the command line?
A: Simply run PDFReader.exe [PDF File]. An example is to go to the C:\Program Files\PDF Reader for Windows 8\ folder, and run PDFReader.exe "d:\my files\mydoc.pdf"

Q: How to print a PDF file from the command line? Does it support something like PDFReadr.exe /p "mydoc.pdf" ?
A: In the command prompt, run PDFReader.exe /p [PDF File]. Here is an example PDFReader.exe /p "d:\my files\mydoc.pdf". It should load the document, show the print dialog, print it and exit.

Q: What else parameters do you have for the command line version? I am looking for a way to print pdf docs in the background. No print dialog. All silent.
A: The Command-line Version of PDF Reader is available to address your need. You need a development license before using it.

Q: Are there any specific folders that I can give my colleague full rights to that will allow the program to run correctly? My colleague cannot be made an admin on her machine.
A: Unless your colleague wants to set PDF Reader as the system default PDF reader, she needs Administrator privilege.

Q: I'm looking for an alternative to Adobe PDF Reader for my legacy XP laptop (which I still use for various things). Adobe no longer supports XP. Is your PDF-Viewer for Windows backward compatible with XP? Will future updates continue to be XP compatible (at least for the near future)?
A: PDF Reader is fully compatible with Windows XP 32-bit and Windows XP 64-bit. All future updates are XP compatible.

Q: I've installed PDF Reader on Windows 8. Installation are OK. When I start the software and set it as default PDF viewer in the menu Tools->Set As Default PDF Reader, I get an error message : Failed to set data for ''.
Q: I am unable to set PDF Reader as default PDF reader. I get this error message: 'Failed to create key pdffile'.
A: To make PDF Reader as the system default program to open and view PDF files, you need the elevated privilege. Please log on Windows 8 as Administrator or a user with Administrative privilege, and then right-click the icon of PDF Reader for Windows 8 on your Desktop and choose 'Run As Administrator' to launch the software with elevated privilege. Alternatively, you can ask your Administrator for help; install the PDF Reader software again but choose 'Set as default PDF reader' during the installation.

Q: When I open a pdf document, I get a new error message : access violation at address 005439DC in module "pdfreader.exe" Read of address…etc.
A: Please close PDF Reader software, and open the PDF document again. If you still encounter the error message, please contact the producer of the PDF document to confirm if the PDF document is created by an application software 100% compliant to the Adobe PDF specification.

Q: I am looking for a PDF viewing app, which I plan to ship with my emergency management application. I have a couple of questions concerning the PDF Reader. Is it possible to print PDF documents using the command line? Is it possible to ship PDF Reader with a commercial software? If so, what would be the cost?
A: Yes, you can print from the command line with the /p parameter something like PDFReader.exe /p "d:\my files\mydoc.pdf" . A print dialog shows up. If would like to print silently without any dialog or any prompt, you need to print from with the PDF Reader Command-Line Version software using PDFReader_Cmd_Version.exe /p "d:\my files\mydoc.pdf". To ship PDF Reader with your commercial software, you need to purchase a distribution license. The cost is affordable.

Q: is it possible to run the "PDF Reader" via Commandline to convert some PDF-Files into JPEG-Files?
A: This feature is available in the command line version.

Q: Can I install PDF Reader software in complete silent mode?
A: You can always install PDF Reader with the /SP- /VERYSILENT parameters to enable the silent installation mode. PDFReaderSetup.exe /SP- /VERYSILENT

Q: Do you offer custom development?
A: Yes, please contact the online support team at support@pdflogic.com.

Q: I would like to know if the PDF Reader can covert the PDF document to a WORD document for editing purposes.
A: Please try PDF Converter.

Q: I cannot find Print-click in Explorer to print PDF files on Windows. Do you offer such Print-click?
A: This feature is only available in PDF Reader Pro. You can upgrade from the free PDF Reader to PDF Reader Pro.

Q: Why can't I print from PDF Reader? I get error message dialog: "invalid printer selected".
A: Please make sure that you have a any printer installed and a functional printer needs to be set as the default printer in Control Panel->Devices and Printers.

Q: I run PDF Reader on Windows 2000, and the software reports an error something like GDIPlus.dll is needed for Windows 2000.
A: So, good, that PDF Reader is able to run on Windows 2000, but you should definitely know about the need to first install "gdiplus.dll" and the instructions above, how to do so. You could download the following file,

WindowsXP-KB975337-x86-ENU.exe

from http://www.microsoft.com/en-us/download/details.aspx?id=18909

Although the file has "XP" on it's name, you are able to run it on Windows 2000, where this self-extracting archive produces a directory hierarchy on disk, but does not print out any further instructions. Then you just needed to locate "gdiplus.dll" in the newly created directory hierarchy, and copy "gdiplus.dll" to "C:\WINNT\SYSTEM32\". After that, you are able to successfully start PDF Reader.

There are good reasons why to keep running windows 2000 and not upgrade. In fact, if you do have another computer running Windows XP, but your laser printer will only work with Windows 2000, there does not exist working printer drivers for windows XP for that printer. So you wanted to install a PDF reading software on that windows 2000 PC to be able to print PDF files.